Mac Os X Private Internet Access Is Already Running. Please Quit It and Run the Installer Again.

Message: "Connectedness Error: Secure VPN has experienced a connectedness failure. Please endeavor again later."

This trouble occurs if Norton Secure VPN fails to establish a connection to the VPN server. Make certain that your device is continued to the Internet.

Run LiveUpdate to make certain that the Norton product has the latest protection updates and restart the calculator.

If the problem persists, depending on the operating arrangement, choose one of the following:

• Windows

• Mac

Windows

Uninstall and reinstall WAN Miniport drivers

1. Press the Windows + R keys to open the Run dialog box.

2. Type in the following text, and so printing Enter.

   devmgmt.msc

3. In the Device Managing director window, double-click Network adapters to aggrandize it.

4. Nether Network adapters, double click WAN Miniport drivers (IKEv2) to open up driver properties.

   If you cannot find WAN Miniport drivers (IKEv2) nether Network adapter, from the top menu bar, click View > Show hidden devices.

5. On the Driver tab, click Uninstall or Uninstall Device.

6. Follow the on-screen instructions.

7. Echo lines 4 to vi to remove the following drivers:

   • WAN Miniport drivers (IP)

   • WAN Miniport drivers (IPv6)

   Follow the on-screen instructions and remove the WAN Miniport and TAP drivers.

8. In the Device Manager window, from the top toolbar, click Action so click Browse for hardware changes.

9. Follow the on-screen instructions to install WAN Miniport device drivers.

   Afterwards the device commuter installation is consummate, you can open your Norton device security product and turn on Secure VPN. If the problem persists, try resetting the network adapter and TCP/IP stack.

Reset network adapter and TCP/IP stack

1. Press the Windows + R keys to open up the Run dialog box.

2. Type in the post-obit text, then press Enter.

   cmd

3. In the Command Prompt window, blazon the following and press Enter:

   netsh winsock reset

   When the Winsock reset is complete, the message "Winsock reset completed successfully" appears in the Control Prompt window.

4. In the Command Prompt window, type the post-obit and press Enter:

   netsh int ipv4 reset

   If you apply IPV6, type the following command and press Enter:

   netsh int ipv6 reset

5. Get out all programs and restart your figurer.

   If you notwithstanding cannot connect, cheque the root certificates for Secure VPN.

Check the root certificates for Secure VPN

1. Press the Windows + R keys to open the Run dialog box.

2. Type the following text, and and so press Enter.

                   certlm.msc

3. Expand the Personal folder and so click Certificates.

4. In the right pane, under the Issued past category, wait for the SurfEasy entries.

   Bank check "Surf Easy certificates" are installed in the Local Machine Certificate store. (Personal, Trusted Root and Intermediate Cert)

5. If y'all meet multiple SurfEasy entries, delete the old certificates.

   To find the date of installation for Norton product, exercise the following:

   • Press the Windows + R keys to open the Run dialog box.

   • Blazon the following text, and then printing Enter.

                         appwiz.cpl

   • From the list of installed programs, find Norton 360 or Norton Secure VPN and check the "installed on" date.

   • Match the Norton production install date with the expiration date of Surfeasy certificates and delete the duplicates.

6. Get out the Certificates Manager window.

7. Open up your Norton device security product and turn on Secure VPN.

If the problem persists, uninstall and reinstall Norton Secure VPN. For more than instructions, read Uninstall and reinstall Norton Secure VPN.

Mac

To set this problem, close all the open applications, log out and log in using your agile user account on which y'all have activated your Norton product that includes Secure VPN, and plough on the VPN option.

Log out and log in using your agile Mac user account

1. Go out all the open applications.

2. Click the Apple carte icon at the top-left corner, and then click Log Out.

3. Click Log Out in the confirmation alert.

4. If yous have multiple user accounts created for your Mac, your Mac displays all the active user accounts. Select the user account on which you accept activated your Norton product that includes Secure VPN.

5. Enter your Mac ambassador business relationship password pertaining to the user account that you have selected.

Turn on VPN

1. Open up your Norton device security production on Mac.

2. In the My Norton window, next to Secure VPN, click Plow On.

3. Read the on-screen instructions and click Continue.

4. If prompted, click Allow to create a new VPN profile on your Mac.

   

5. You receive the keychain access notification from Apple to receive the required authorization data for the VPN connectedness. NEIKEv2Provider is a service responsible for establishing secure VPN connections.

   Your keychain countersign is same as your user business relationship password that y'all utilise to log in to your Mac. Type your Mac administrator account countersign and click Always Allow to sign into your VPN profile so that you will not receive the keychain access alarm again.

   

   In some cases, your keychain countersign may be different from your Mac login account countersign. If you do not remember the keychain countersign for your Mac, refer the Apple Back up article.

   You may encounter the keychain alert again if you have clicked the Permit option in the get-go alarm notification. In that case, brand sure that you click the Always Permit option in the second keychain alert so that you will not receive the keychain alert again when you access the VPN pick in the futurity.

Disclaimer: NortonLifeLock is not responsible for the reliability of any data, opinions, advice, or statements made on tertiary-party sites. NortonLifeLock provides these links merely as a convenience. The inclusion of such links does not imply that NortonLifeLock endorses, recommends, or accepts whatsoever responsibleness for the content of such sites.

Need more help?

• Error: (9012, 13801) "An fault is preventing the VPN from connecting. Reference error ID 13801"

• Error: (9012, 87) "An error is preventing the VPN from connecting. Reference mistake ID 87"

• Error: (9012, 809) "An fault is preventing the VPN from connecting. Reference error ID 809"

• Mistake: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"

The solution made information technology like shooting fish in a barrel for me to handle my outcome.

Yes No

Help united states of america meliorate this solution.

Thank you for helping to improve this experience.

What would you like to exercise at present?

Browse for solutions, search the Norton Customs, or Contact Us.

DOCID:  v135213476
Operating Organization:  Windows
Concluding modified:  03/18/2022

adamstextill.blogspot.com

Source: https://support.norton.com/sp/en/us/home/current/solutions/v135213476

Share this post